Safety Guidelines
Due to the COVID-19 pandemic, NU Fitness and Pilates has importantly implemented new procedures to ensure social distancing, hygiene and safety, with consideration of cleaning protocols and client flow, allowing our NU Fitness community to return to the studio confidently.
NU Reformer and Fitness Studio Protocols:
Socially distanced reformer beds, props and gym equipment throughout the studio spaces – all clients have their own area
Extra sanitation stations throughout the space
Extra time allocated for cleaning equipment, distancing and safe client flow
Grip socks available for purchase and use
Classes capped to 9 participants, socially distanced
Personal training sessions capped smaller to allow more space when simultaneous sessions occurring
Accurate record keeping of every client who attends the studio and their contact details will be maintained, to enable quick and effective contact tracing process in the event it is required.
Client protocols:
If you are unwell (coughing, sneezing, runny nose, fever, upset stomach) or have been overseas in past 14 days or been in contact with a suspected COVID case, please do not come to NU Fitness
Hand wash or hand sanitise before AND after all sessions at NU Fitness
NU Reformer participants are encouraged to wear clean grip socks for all sessions
Clients can bring their own towel for studio sessions
All clients are welcome to BYO mats, props, towels and/or water bottles for any sessions
Please maintain 1.5 metre social distancing rules in all sessions
Policy
Last updated: September 2026
NU Fitness (“NU Fitness”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit nufitness.com.au, make an enquiry, book an appointment or participate in our services.
1. Information We Collect
We may collect information such as your:
- Name and contact details
- Booking and appointment information
- Information you provide through enquiry or contact forms
- Information relevant to providing our services, where you choose to provide it
- Website usage and technical information, such as IP address, browser and device information
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and communicate with you
- Manage bookings and appointments
- Provide and administer our fitness, Pilates, physiotherapy and exercise services
- Personalise services to your needs and goals
- Improve our website and services
- Send relevant marketing communications where you have consented
- Meet our legal and regulatory obligations
3. Health Information
Where necessary to provide our services, NU Fitness may collect health and fitness information that you voluntarily provide, including information about injuries, medical conditions, physical limitations and treatment history.
This information will only be used for purposes connected with providing and managing our services and will be handled in accordance with applicable privacy laws.
4. Cookies and Website Data
Our website may use cookies and similar technologies to understand website usage, improve functionality and enhance your online experience.
You can manage or disable cookies through your browser settings.
5. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business, including booking platforms, payment providers, website providers, technology providers and other service providers.
We do not sell your personal information.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
7. Marketing
If you subscribe to NU Fitness communications, you may receive information about our services, classes, promotions and updates.
You can unsubscribe at any time using the unsubscribe link provided in our communications or by contacting us.
8. Access and Correction
You may request access to, or correction of, personal information we hold about you, subject to applicable laws.
9. Contact Us
If you have any questions about this Privacy Policy or how NU Fitness handles your personal information, please contact us:
NU Fitness
Level 1, 108 Bridport Street
Albert Park, VIC 3206
Australia
Phone: 03 9682 5085
Email: info@nufitness.com.au
NU Fitness handles personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles, where applicable.